If you would like to cancel your order this can be done with no charge to you, the customer (apart from the shipping charge). No reason is needed for cancelling an order, and it can be cancelled at any time during the order process starting immediately after the order has been placed on the website. The cancellation period ends 14 days after the day the goods were ordered. This period is more commonly known as a cooling off period. After this time you are unable to cancel the order without a valid reason i.e. the supplied goods are faulty or defective in some way.
Products 'specifically' ordered for the customer and 'bespoke' products cannot be cancelled. Any orders cancelled within the order process or the cooling off period will need to be returned in the original packaging to Tenterden House Interiors at the address given on your invoice. The cost of the return postage for the goods will be the responsibility of the customer depending on the circumstances. Any cancelled orders will have funds returned within 30 days.
Should you feel that any aspect of our service does not meet with your expectations, please do not hesitate to contact us. Your complaint may be sent to us at our trading address provided on our invoice or indeed emailed, marked for the attention of Mr J Willson. All letters of complaint will be acknowledged within 5 working days of receipt. Where complaints cannot be fully addressed within 5 days a letter or e-mail of acknowledgement will be sent stating the likely timescale before a comprehensive response. We strongly recommend that such letters be sent by recorded delivery.